PK Luk Privacy Policy

PK Luk ("we", "us", "our") operates the online betting and gaming platform at pk-luk.net. As part of running this platform, we collect and process certain personal data about our players. We take this responsibility seriously and are committed to handling your data with care, transparency, and respect.

This Privacy Policy explains what personal data pk luk collects from you, the purposes for which we use it, who we may share it with, how long we keep it, and what rights you have in relation to your own data. We encourage you to read this policy in full before registering a pk luk account.

This policy should be read alongside the pk luk Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete agreement between you and pk luk regarding your use of the platform.

PK Luk collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification providers. Below is a breakdown of the categories of data we collect:

PK Luk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly required by law or responsible gaming obligations.

PK Luk uses the personal data we collect for the following purposes. Each use is tied to a specific legitimate reason, which is explained in Section 4 of this policy.

• Account Management: To create, maintain, and manage your pk luk account, including processing your registration, verifying your identity, and keeping your account details up to date.
• Transaction Processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate records of all financial activity on your pk luk account.
• Platform Operation: To deliver the games, betting markets, and other features available on pk luk, and to personalise your experience based on your activity and preferences.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the pk luk support team.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited behaviour on the pk luk platform.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and any lawful requests from regulatory authorities.
• Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to apply any responsible gaming tools or restrictions you have requested.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the pk luk platform, fix bugs, and develop new features.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about pk luk offers and games.

PK Luk processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contract Performance: Processing that is necessary to fulfil our obligations to you under the pk luk Terms and Conditions — for example, processing your deposits, managing your account, and paying out your winnings.
• Legal Obligation: Processing that is required by law — for example, identity verification for anti-money laundering compliance, age verification, and responding to lawful requests from authorities.
• Legitimate Interests: Processing that is necessary for pk luk's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud detection, platform security, and improving our services.
• Consent: Processing that is based on your explicit consent — for example, sending you marketing communications about pk luk promotions and new games. You may withdraw your consent at any time.

Where pk luk relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to ensure that our interests do not unfairly override your privacy rights. If you would like more information about any specific processing activity, contact us at [email protected].

PK Luk does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment Providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Identity Verification Services: Third-party KYC providers may receive your identity documents and personal details to verify your age and identity as required by law. These providers are contractually bound to handle your data securely.
• Game Software Providers: Providers such as Playtech may receive technical data related to your gameplay in order to deliver their games on the pk luk platform. No unnecessary personal data is shared beyond what is required for game delivery.
• Regulatory Authorities: PK Luk may be required by law to share certain data with government agencies, law enforcement, or regulatory bodies. We will only do so when legally obligated and will not share more data than is required.
• IT & Security Providers: Companies that provide hosting, security monitoring, and technical infrastructure for the pk luk platform may have access to data as part of their service delivery. All such providers are bound by data processing agreements.

PK Luk uses cookies and similar tracking technologies on the pk-luk.net platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

The types of cookies used by pk luk include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in to your pk luk account. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language or display settings, so you do not have to re-enter them each time you visit pk luk.
• Analytics Cookies: Used to collect anonymised data about how players use the pk luk platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pk luk platform. For more information on managing cookies, refer to your browser's help documentation.

PK Luk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your pk luk account and for a period of up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction Records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering regulations.
• Identity Verification Documents: KYC documents are retained for the period required by applicable law, typically 5 years from the date of verification or account closure.
• Support Communications: Records of your interactions with pk luk support are retained for up to 3 years to assist with dispute resolution and service improvement.
• Technical & Usage Data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted or anonymised within 12 months.

When your data is no longer required, pk luk will securely delete or anonymise it. If you request deletion of your account and data, we will process your request subject to any legal retention obligations that prevent immediate deletion.

PK Luk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the pk luk platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using pk luk.
• Secure Data Storage: Personal data is stored on secure servers with access controls that restrict who can view or modify it. Access is limited to authorised pk luk personnel on a need-to-know basis.
• Password Security: Account passwords are stored in hashed form. PK Luk staff cannot view your password in plain text. You are responsible for choosing a strong, unique password for your pk luk account.
• Fraud Monitoring: PK Luk operates continuous monitoring systems to detect unusual account activity, suspicious login attempts, and potential data breaches.
• Staff Training: All pk luk staff who handle personal data receive training on data protection obligations and security best practices.

While pk luk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your pk luk account has been compromised, contact support immediately via live chat.

As a pk luk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

The pk luk platform is strictly for adults aged 18 and above. PK Luk does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a pk luk account or provided personal data to us, please contact us immediately at [email protected].

Upon receiving a verified report that a minor has accessed the pk luk platform, we will immediately close the account, delete all associated personal data, and return any funds to the payment method used, subject to verification. PK Luk takes underage gambling extremely seriously and cooperates fully with any investigation into such cases.

PK Luk uses age verification measures during registration and may request additional documentation at any time to confirm that a player meets the minimum age requirement. See the pk luk Responsible Gaming page for more information on our age verification procedures.

PK Luk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of the pk luk platform after any changes to this policy constitutes your acknowledgement of the updated version. If you do not agree with the updated policy, you should stop using pk luk and contact support to close your account and request deletion of your data.

Minor changes — such as corrections to wording or formatting — may be made without specific notification. The date at the top of this page always reflects when the policy was last revised.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk luk handles your personal data, please get in touch using one of the following methods:

• Email: [email protected] — for data rights requests, privacy concerns, or formal complaints. Please use the subject line "Privacy" so your message is routed correctly.
• Live Chat: Available 24/7 directly from the pk luk platform for general privacy questions or urgent account concerns.

PK Luk aims to respond to all privacy-related emails within 5 business days. For formal data rights requests, the full response will be provided within 30 days as described in Section 9.